PC Problem on sister's laptop: Please read

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Urgent PC Problem on sister's laptop: Please read

Post by GuardStud08 on April 20th 2011, 5:09 pm

Specs:

Operating System

Operating System Genuine Windows® 7 Home Premium
Processor & Chipset

Processor Manufacturer AMD
Processor Type Athlon II
Processor Model P320
Processor Speed 2.10 GHz
Processor Core Dual-core
Cache 1 MB
Bus Speed 3200 MHz
64-bit Processing Yes
Chipset Manufacturer AMD
Chipset Model RS880M
Memory

Standard Memory 3 GB
Maximum Memory 8 GB
Memory Technology DDR3 SDRAM
Memory Standard DDR3-1066/PC3-8500
Number of Total Memory Slots 2
Memory Card Reader Yes
Memory Card Support Memory Stick PRO
xD-Picture Card
Secure Digital (SD) Card
MultiMediaCard (MMC)
Memory Stick
Storage

Hard Drive Capacity 320 GB
Hard Drive Interface Serial ATA
Hard Drive RPM 5400
Optical Drive Type DVD-Writer
Optical Media Support DVD-RAM/±R/±RW
Display & Graphics

Screen Size 15.6"
Display Screen Type Active Matrix TFT Color LCD
Display Screen Technology CineCrystal
Aspect Ratio 16:9
Screen Mode WXGA
Display Resolution 1366 x 768
Backlight Technology LED
Color Support 16.7 Million Colors
HDCP Support Yes
Graphics Controller Manufacturer AMD
Graphics Memory Technology DDR3 SDRAM
Graphics Memory Accessibility Shared
TV Card No
Network & Communication

Wi-Fi Yes
Wi-Fi Standard IEEE 802.11b/g/n
Ethernet Technology Gigabit Ethernet
Bluetooth No
Built-in Devices

Webcam Yes
Microphone Yes
Finger Print Reader No
Interfaces/Ports

HDMI Yes
USB Standard USB 2.0
Number of USB Ports 3
VGA Yes
Network (RJ-45) Yes
Software

Operating System Windows 7 Home Premium
Operating System Architecture 64-bit
Input Devices

Keyboard Yes
Pointing Device Type TouchPad
Battery Information

Number of Cells 6-cell
Battery Chemistry Lithium Ion (Li-Ion)
Battery Capacity 4400 mAh
Power Description

Maximum Power Supply Wattage 90 W
Physical Characteristics

Height 1.34"
Width 15"
Depth 10"
Weight (Approximate) 5.73 lb
Miscellaneous

Package Contents
Aspire AS5551-P323G32Mn Notebook
Lithium Ion Battery
AC Adapter
Security Features
Kensington Lock Slot
BIOS Passwords :
User
Administrator
Hard Drive
Green Compliance Yes
Green Compliance Certificate/Authority Energy Star
Warranty

Warranty One-year International Travellers Warranty (ITW)


The laptop quoted above has a major problem I need help with. We got it back from our cousin but when we turn it on we get this error:

Code:
No bootable device insert boot disc and press any key

Can anyone help? The HDD isn't recognized in the BIOs either

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Urgent Re: PC Problem on sister's laptop: Please read

Post by Ghost on April 22nd 2011, 6:47 pm

I am not a tech expert, but it sounds like the boot sector got damaged. Do you have a bootable cd or recovery disc?


You will probably also need to run disc repair once you get into it.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by GuardStud08 on April 22nd 2011, 7:40 pm

Her PC has a built-in recovery process but the keyboard shortcut will not work :/

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Urgent Re: PC Problem on sister's laptop: Please read

Post by Liz on April 24th 2011, 5:26 am

The statement you read when trying to boot your machine simply means that the computer can't detect a hard drive with an operating system on it. When it asks for a boot disk, it's asking for a Live CD or for an installation CD. If you still have a HDD in it, then it sounds to me that it's become corrupted. If you can't access it in another laptop, you're going to need to get a new one.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by GuardStud08 on April 24th 2011, 3:41 pm

I was told by Acer that I have to buy the recover CDs to reinstall the Hard Drive drivers along with the OS. So yay, I have to wait another 7-8 days, lol.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by Liz on April 26th 2011, 9:36 am

... Explain to me how you're meant to install drivers on a corrupted disk / disk without an OS.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by Ghost on April 27th 2011, 9:30 am

They should send it on a bootable disc, and hopefully you can enable (or have already enabled) a "boot from disc" option.

*Hopes that it will be possible to run scandisc in safe mode before trying to install anything, so that any bad sectors can get marked. Writing to a bad sector won't be helpful.*

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Urgent Re: PC Problem on sister's laptop: Please read

Post by GuardStud08 on April 27th 2011, 10:56 am

@Liz: I have an OS disc (not for her ACER PC but for a DELL) but it has the same OS as my sister's laptop does. When I try to install the OS, I get an error saying this disk in't bootable and then it asks me to search for the drivers. So, I guess that the hard drive is fine? I'm not sure though. I'm taking it to my Tech school so they computer class can try to fix it.

@Ghost: They are going to

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Urgent Re: PC Problem on sister's laptop: Please read

Post by WhiteWaterWood on April 28th 2011, 12:06 am

Often, the problem is the computer is trying to boot from your CD-drive instead of the regular boot system. Try removing your CD. Seems simple, but it worked for me.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by Liz on April 28th 2011, 12:28 pm

Unless the boot order has changed. In which case, it could even be trying to boot from a USB stick.

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Urgent Re: PC Problem on sister's laptop: Please read

Post by GuardStud08 on May 1st 2011, 4:19 pm

@WWW: I've tried the but I get that error: "No bootable disc..."

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Urgent Re: PC Problem on sister's laptop: Please read

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